The Future of Wellness and Hospitality
A guest finds your hotel. They have a question.
Availability? Pet policy? Spa access?
While they wait for a reply, they book on Booking.com instead.
Phaia checks availability, policies, and details directly from your systems — and responds instantly.
Your guest feels confident and books directly with you.
Your team never saw the message — and didn’t need to.
They stayed focused on guests already on property.
That’s it:
Phaia is an AI concierge for boutique hotels and wellness brands that answers guest questions 24/7, reduces staff workload, and helps drive direct bookings.
___________________________
What you’ll see in the demo
• How Phaia answers real guest questions from your website
• How it supports direct bookings (without OTAs)
• How it works with your team and systems
What Phaia Does
Phaia is an AI concierge software for boutique hotels and wellness brands that handles guest questions, bookings, and pre-arrival communication across web and messaging channels.
Capture More Direct Bookings
Answer guest questions instantly — before they leave your site or book through an OTA.
Guests feel confident and book directly with you.
Protect
Your Team’s Time
Phaia resolves the majority of repetitive guest questions automatically.
Your team stays focused on guests already on property — not inboxes.
Works With Your Existing Systems
Phaia connects to your systems and follows your policies.
It supports your team quietly in the background — without changing how you operate.
Phaia for Your Business
Get to Know Us
We are a senior, operator-led team with 15+ years of experience in scaling WhatsApp automation and AI solutions for global enterprises. We recognized hospitality losing direct bookings to slow response times and staff capacity limits. Phaia solves both—instant guest responses, zero staff burden.
Industry Trends
FAQ
1 / How long does it take to go live?
Typically 48-72 hours from setup to live. We handle the technical integration with your PMS/CRM, train your team, and deploy the AI Concierge. You're operational before the next wave of bookings arrives.
2 / What kind of results should we expect in the first 60 days?
Most hotels see immediate impact: 70-80% of routine guest questions handled autonomously, staff response time drops from hours to seconds, and direct bookings increase as guest confidence rises. We track everything and show you the data.
3 / How much setup work is required on our side?
Minimal. You provide access to your PMS, CRM, and brand guidelines (tone, policies, FAQs). We do the heavy lifting—integration, AI training, customization. Your team just needs to review and approve before launch.
4 / Does Phaia replace our front desk team?
No. Phaia handles the routine operational noise—availability questions, booking changes, check-in requests. Your team focuses on genuine hospitality, personalization, and the moments that actually create loyalty. Better service, not fewer people.
5 / What about pricing?
Pricing varies based on your property size, deployment type (webchat vs. WhatsApp), and integration complexity. Let's have a quick conversation about your specific situation—we'll outline the investment and the ROI. Every hotel is different.
Vision
PHAIA reimagines guest engagement through a harmonized blend of AI with human insight that illuminates every interaction—each one reflecting your values and lifting your guests higher.
The technology becomes a silent partner to your team's expertise and makes the hectic noise go away. What remains is warmth, presence, and the quiet clarity that comes from having your every need anticipated and catered to.